Privacy Policy
At GraceDisplays, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or place an order for our products.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect information such as:
• Full name
• Billing and delivery address
• Phone number
• Email address
• Order and purchase details
• Payment-related information
• Product preferences and customization details
• Messages or information you provide when contacting our support team
For customized orders, we may also collect artwork, images, text, logos, or other design information that you choose to provide for production.
2. How We Use Your Information
We use the information we collect to:
• Process and confirm your orders.
• Prepare and customize products.
• Deliver your order to your doorstep.
• Contact you regarding your order.
• Provide customer support.
• Process payments and refunds.
• Respond to enquiries and requests.
• Improve our website, products, and services.
• Prevent fraudulent or unauthorized transactions.
• Send important order or service-related notifications.
If you choose to receive promotional communications, we may also use your contact information to send offers, product updates, or other marketing messages.
3. Payment Information
Payments made through our website may be securely processed by trusted third-party payment providers.
We do not normally store complete debit card, credit card, banking, or other sensitive payment credentials on our own systems. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy and security policies.
4. Delivery Information
To deliver your order, we may share necessary information such as your name, phone number, and delivery address with our courier, shipping, or logistics partners.
We only provide the information reasonably required to complete the delivery.
5. Customized Orders
If you order a customized product, you may provide photographs, artwork, logos, names, messages, or other content.
We use this information only as necessary to prepare and fulfil your order, provide customer support, or handle related service requirements.
Customers are responsible for ensuring that they have the necessary rights or permissions to provide any photographs, logos, artwork, or other content submitted for customization.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
• Remember preferences.
• Keep products in your shopping cart.
• Understand how visitors use our website.
• Improve website performance.
• Provide relevant website features.
• Measure advertising and marketing performance.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use trusted third-party service providers for functions such as:
• Payment processing
• Website hosting
• Order management
• Shipping and delivery
• Website analytics
• Customer communication
• Marketing and advertising
These service providers may have access to limited information only when necessary to provide their services. They are expected to handle information in accordance with applicable privacy and security requirements.
8. Marketing Communications
If you have opted in to receive promotional messages, we may contact you through email, SMS, WhatsApp, or other communication channels with information about our products, offers, and services.
You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.
Please note that we may still send essential communications relating to your orders, payments, deliveries, or account.
9. How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or accounting requirements.
When information is no longer required, we may securely delete or anonymize it.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding the personal information we hold about you, including the ability to:
• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent for certain uses of your information.
• Opt out of promotional communications.
• Ask questions about how your information is used.
To make a privacy-related request, please contact us using the details below.
12. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without the required permission, please contact us so that we can take appropriate action.
13. External Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
Any updates will be posted on this page along with the revised Last Updated date.
We encourage you to review this page periodically to stay informed about how we handle your information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Email: sales@gracedisplays.com
Phone: +1 (325) 666-4223
Website: www.gracedisplays.com
We value your trust and are committed to handling your information responsibly while providing a smooth and reliable backdrop shopping and doorstep delivery experience.