Terms of Service
Welcome to GraceDisplays. These Terms of Service govern your use of our website and the purchase of products through our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before placing an order.
1. About Our Store
GraceDisplays sells backdrop products, banners and related accessories through our online store. Products may be available in different sizes, materials, designs, finishes, and specifications.
We reserve the right to update product information, pricing, availability, and website content when necessary.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, and specifications displayed on our website are accurate.
However, slight differences may occur due to:
• Screen and device settings.
• Lighting conditions in product photographs.
• Printing or manufacturing processes.
• Material variations.
• Normal production tolerances.
For customized products, the final appearance may vary slightly from the digital preview or screen display.
3. Orders
When you place an order through our website, you are responsible for providing accurate and complete information, including:
• Your name
• Phone number
• Email address
• Delivery address
• Product selection
• Size and quantity
• Customization details, where applicable
Please check your order carefully before completing payment.
An order is considered accepted only after we have successfully received and confirmed the order.
We may contact you if additional information is required to process your order.
4. Customized Products
Some products may be customized according to the information, artwork, photographs, text, logos, colors, or other specifications provided by the customer.
Before production begins, customers are responsible for checking submitted details carefully, including:
• Spelling and wording
• Names and dates
• Images
• Sizes
• Colors
• Design details
• Other customization instructions
Once customized production has started, changes or cancellations may not be possible.
5. Customer-Provided Content
If you submit photographs, logos, artwork, designs, text, or other content for a customized product, you confirm that you have the necessary rights or permission to use that content.
You must not submit content that infringes another person's copyright, trademark, privacy, publicity rights, or other legal rights.
We reserve the right to refuse or cancel an order containing content that we reasonably believe is unlawful, misleading, offensive, or infringes third-party rights.
6. Pricing and Payment
All product prices displayed on our website are subject to change without prior notice.
The applicable price will generally be the price shown at the time the order is placed.
Payment must be completed through the payment methods available on our website unless otherwise agreed.
If a payment fails or is not successfully received, we may place the order on hold or cancel it.
7. Order Cancellation
Cancellation requests must be submitted as soon as possible.
Orders that have already entered production, printing, customization, packing, or dispatch may not be eligible for cancellation.
Customized products generally cannot be cancelled once production has started.
For more information, please refer to our Refund Policy.
8. Shipping and Delivery
We offer delivery through our shipping and logistics partners to the locations available during checkout.
Delivery times are estimates and may vary due to:
• Courier delays
• Weather conditions
• Public holidays
• High shipping volumes
• Incorrect or incomplete addresses
• Events outside our reasonable control
Customers are responsible for providing an accurate delivery address and reachable contact number.
Once an order has been handed over to the courier, delivery is subject to the courier's operating procedures and service conditions.
Duties, Taxes, Customs, and Other Fees
Customers are responsible for any applicable sales taxes, local taxes, customs duties, import duties, or other fees associated with orders placed through the gracedisplays.com store. GraceDisplays is not responsible for any taxes, duties, or fees imposed by the customer’s local, state, or national authorities.
9. Delivery Inspection
We recommend checking your package when it arrives.
If the product is damaged, defective, or incorrect, please contact us within 7 days of delivery and provide your order details along with photographs or videos of the issue.
We will review the issue and, where applicable, arrange a replacement or refund in accordance with our Refund Policy.
10. Returns and Refunds
Returns, replacements, and refunds are subject to our Refund Policy.
Customized or personalised products may not be eligible for return or refund unless the product is damaged, defective, or incorrectly produced by us.
11. Website Use
You agree to use our website only for lawful purposes.
You must not:
• Attempt to gain unauthorized access to our website or systems.
• Interfere with website functionality.
• Use the website for fraudulent activities.
• Copy or misuse our website content.
• Upload malicious software or harmful code.
• Use automated methods to access or collect website information without permission.
We may restrict or suspend access to the website if we reasonably believe these Terms have been violated.
12. Intellectual Property
Unless otherwise stated, the content on our website, including product photographs, graphics, logos, text, designs, layouts, and other materials, belongs to or is used lawfully by GraceDisplays.
You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without prior written permission.
Customer-provided artwork and other materials remain the property of the customer or their respective rights holders.
13. Promotions and Discounts
From time to time, we may offer promotional prices, discount codes, special offers, or other campaigns.
Promotions may have separate terms, validity periods, product restrictions, or usage limits.
We reserve the right to modify or withdraw a promotion where permitted by law.
14. Product Availability
We make reasonable efforts to maintain accurate stock and product availability information.
However, products may occasionally become unavailable due to inventory limitations, production issues, or other circumstances.
If we cannot fulfil an accepted order, we may contact you to offer an alternative, delay the order, or provide an applicable refund.
15. Limitation of Liability
To the extent permitted by applicable law, GraceDisplays will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier disruptions, natural events, technical failures, government restrictions, or other unforeseen circumstances.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.
17. Changes to These Terms
We may update these Terms of Service from time to time. Your continued use of our website after changes are posted means that you accept the updated Terms.
18. Governing Law
These Terms of Service will be governed by the applicable laws of US.
Any disputes relating to our website, products, or services will be handled in accordance with applicable laws and regulations.
19. Contact Us
If you have questions about these Terms of Service, your order, our products, or our services, please contact us:
Email: sales@gracedisplays.com
Phone: +1 (325) 666-4223
Website: www.gracedisplays.com
Thank you for choosing GraceDisplays for your products and delivery needs.